Job Posting: Client Support Specialist

The National Charter Schools Institute is seeking an experienced, high functioning, results-oriented Client Support Specialist to join our team. This person will help us develop and grow a dynamic array of tools and services strategically designed to strengthen performance and productivity in the education sector and across the organization.

The ideal candidate will have a track record of success, a passion for quality and excellence, and a steadfast commitment to the “customer first” philosophy.

Position Title: Client Support Specialist

General Statement of Responsibility:

The Client Support Specialist will be responsible for becoming extensively knowledgeable about custom software products developed by our organization and utilized nationally within the education industry. With this extensive knowledge, our new team member will be able to provide a variety of value-added services throughout the entire client experience.

Responsibilities:
• Provide customer support by telephone, web-ex, in-person and/or via email in a manner that reflects and promotes our organization’s values, expectations, and key performance indicators
• Maintain records of customer interactions and transactions, recording details of inquiries, opportunities, and comments, as well as actions taken
• Assist with the setup and implementation of software packages for new clients
• Provide accepting services of files/data submitted via software
• Work closely with the technology and development teams to address client inquiries, implement new software features, develop user stories and test new releases/updates

Candidate Expectations:
• Ability to quickly learn computer software programs; tech savvy
• Ability to effectively communicate verbally and in writing
• Ability to troubleshoot and problem solve
• Maintain focus on details and demonstrate organizational skills
• Ability to multitask and prioritize
• Possesses computer and applications skills (MS Office, including MS Word and Excel)
• Willingness to travel

Qualifications:
• 2+ years of experience providing software customer service and/or implementing software systems
• Associates Degree or equivalent experience in Computer Science, Business Administration, or a related discipline with information technology focus

Job Type: Full-time

Salary and benefits will be competitive and commensurate with qualifications. Send cover letter and resume to:
search@charterinstitute.org

Jill K. Urban
Chief of Staff
National Charter Schools Institute
711 West Pickard Street, Suite M
Mount Pleasant, MI 48858

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