Jackie joined the Epicenter team in the spring of 2024, bringing a rich history in the IT industry with a career rooted in end-user/client support and training. Having held positions of increasing responsibility with Ricoh, Catalis and Accenture Federal Services, her background includes incident management, knowledge management, service desk operations, and many additional competencies necessary to deliver outstanding service to partners. Through her expertise with various proprietary and industry-standard applications, Jackie understands root cause analysis, identifying trends, and the user mindset. Ever present in her work is a passion for problem solving and providing resolutions to clients.