Manny Santos brings nearly two decades of distinguished experience in school operations, administrative management, and systems optimization. His career has been defined by a consistent commitment to operational excellence in educational settings, where he has led the design and implementation of streamlined procedures that strengthen school efficiency and ensure compliance. As the Founding Director of Operations at Forte Preparatory Academy Charter School, he successfully developed and refined standard operating procedures (SOPs) that enhanced internal workflows, reduced support requests by 30%, and supported the seamless daily management of facilities, finances, HR, and logistics. His leadership extended to managing cross-functional teams, conducting operational audits, and delivering professional development to build capacity and sustainability within school systems.

Before transitioning into his current role, Manny held multiple leadership positions that reinforced his reputation as a dependable, detail-oriented, and solutions-driven professional. His tenure as Director of Operations and Fractional Director of Finance at Creo College Preparatory Charter School in the Bronx (New York) showcased his ability to oversee complex, interdependent functions including financial management, human resources, and student services. Additionally, his decade-long work as a Business Operations Manager at The Laboratory School of Finance & Technology, where he managed multimillion-dollar budgets and supervised procurement and compliance, demonstrates a deep command of fiscal stewardship and operational integrity. Across these roles, Manny has consistently demonstrated the agility to adapt to new systems, technologies, and organizational needs.

Now, as an Epicenter Support Specialist, Manny leverages his extensive operational background to support schools in optimizing systems and compliance tools critical to charter management success. His deep understanding of educational operations allows him to anticipate organizational needs, troubleshoot complex issues, and enhance the user experience with efficiency and precision. Known for his professionalism, resourcefulness, and mission-driven mindset, Manny continues to apply his strategic insight to strengthen school operations infrastructures and empower educational teams to focus on what matters most—student success.