Program Manager for Partner Services
We are changing the way public education operates nationally through our work with school leadership and their boards, charter school authorizers, and education support organizations. Our goal is to create the conditions where innovation and inspiration provide amazing experiences for students, staff, families, and communities. The National Charter Schools Institute (the Institute) works with schools, boards, authorizers, support organizations and associations from Washington D.C. to Hawaii, Maine to Florida, Michigan to Texas. This work matters.
You will join a team of experienced former charter school authorizers, school teachers and leaders, and support organization directors that use their combined experience to enable success for students by improving practices. You will be directly responsible for the team’s continued growth through finding and responding to grant opportunities, responses for proposals (RFPs), and cultivating relationships with authorizers, schools, support organizations, and school boards across the nation. You will be responsible for enhancing our quality and creating immediate national impact by creating PowerPoints for engagements, professional resources, and frameworks that follow our philosophy on accountability. You will bring to the team focused attention to detail, creative solutions to complex problems, the ability to multi-task and produce a high volume of excellent work independently, and a sense of humor.
Partner Support Specialist
The National Charter Schools Institute is seeking an experienced, high functioning, results-oriented Partner Support Specialist to join our team. This person will help us develop and grow a dynamic array of tools and services strategically designed to strengthen performance and productivity in the education sector and across the organization.
The ideal candidate will have a track record of success, a passion for quality and excellence, and a steadfast commitment to the “customer first” philosophy.
The Partner Support Specialist will be responsible for gaining expertise in, and knowledge about, custom software products developed by our organization and utilized nationally within the education industry (specifically, Epicenter). With this expertise and knowledge, our new team member will be able to provide a variety of value-added services throughout the entire client experience. This position is responsible for providing subject matter expertise, guidance, and technical support to a range of users, in an efficient and effective manner. Responsibilities of this position include, but are not limited to: interacting with a diverse constituency of client partners through answering the main support line, desk cases and emails; developing and maintaining professional relationships with partners; coordinating and conducting meetings as requested; providing support through online and on-site trainings.