Technical Support Specialist (Tier 3)
The National Charter Schools Institute is seeking an experienced, high functioning, results-oriented Technical Support Specialist (Tier 3) to join our team. This person will help us develop and grow a dynamic array of tools and services strategically designed to strengthen performance and productivity in the education sector and across the organization.
The ideal candidate will have a track record of success, a passion for quality and excellence, and a steadfast commitment to the “customer first” philosophy.
The technical support team is responsible for becoming extensively knowledgeable about its custom software product (Epicenter) developed by our organization and utilized nationally within the education industry. With this extensive knowledge, team members provide a variety of value-added services throughout the entire client experience.
As a Technical Support Specialist, this position is responsible for providing subject matter expertise, guidance and technical support to a range of users, in an efficient and effective manner. Responsibilities of this position include providing third level technical support to internal users of a custom developed software. This position requires an individual with advanced experience with Microsoft SQL. The ability to clearly communicate with the various support levels, development groups, leadership and users of the software is essential.
Client Support Specialist
The National Charter Schools Institute is seeking an experienced, high functioning, results-oriented Client Support Specialist to join our team. This person will help us develop and grow a dynamic array of tools and services strategically designed to strengthen performance and productivity in the education sector and across the organization.
The ideal candidate will have a track record of success, a passion for quality and excellence, and a steadfast commitment to the “customer first” philosophy.
The Client Support Specialist will be responsible for gaining expertise in, and knowledge about, custom software products developed by our organization and utilized nationally within the education industry. With this expertise and knowledge, our new team member will be able to provide a variety of value-added services throughout the entire client experience.