Partner Support Specialist
The National Charter Schools Institute is seeking an experienced, high functioning, results-oriented Partner Support Specialist to join our team. This person will help us develop and grow a dynamic array of tools and services strategically designed to strengthen performance and productivity in the education sector and across the organization.
The ideal candidate will have a track record of success, a passion for quality and excellence, and a steadfast commitment to the “customer first” philosophy.
The Partner Support Specialist will be responsible for gaining expertise in, and knowledge about, custom software products developed by our organization and utilized nationally within the education industry (specifically, Epicenter). With this expertise and knowledge, our new team member will be able to provide a variety of value-added services throughout the entire client experience. This position is responsible for providing subject matter expertise, guidance, and technical support to a range of users, in an efficient and effective manner. Responsibilities of this position include, but are not limited to: interacting with a diverse constituency of client partners through answering the main support line, desk cases and emails; developing and maintaining professional relationships with partners; coordinating and conducting meetings as requested; providing support through online and on-site trainings.
Digital Communications Manager
The Digital Communications Manager is a new position. This position will work hand-in-hand with the Institute’s Leadership Team, our Creative Services Team, and external partners to use digital communications to grow the Institute’s national prominence, highlight the success or our partners, and promote our programs, products, and services. Success in this role will include developing and advancing the Institute’s digital engagement strategy; working with and translating between subject matter experts, content creators, and technology tools; and measuring the impact of intended communications for continuous improvement.